FAQ

How can I order the tickets I am looking for?
Ordering tickets is easy. We have a Step-by-step guide to ordering right here.

Are the tickets that I want still available?
If the ticket is still available for ordering on our web site, the ticket is still available for you.

Can I cancel my order because I cannot make it to the race?
No. After you have confirmed the order online, we accept neither cancellation nor reimbursement.

I want to receive the tickets at another location, is that possible?
You can always change the delivery address until about 2-4 weeks prior to the race. Please note it is your responsibility to notify us in advance of a change in delivery address.

I will be travelling prior to the race. Can I pick up the tickets at the gate?
Unfortunately UPS does not offer pick ups at their office, but they do offer worldwide delivery. We are happy to send you your tickets directly to your accomodation abroad. Please know that we can change your address until three weeks prior to the race. 

I have not received my tickets but I am leaving the current address/have moved house.
Kindly send us an email with your booking reference and the new address and as long as the tickets have not been sent, we will change it for you.

Do I need to be at home or sign for the tickets?
Yes. UPS delivers during office hours. Someone, not necessarily you, needs to sign for the tickets. We recommend to use your office address as delivery address, since someone is bound to be available to sign for the tickets.

How much is the delivery cost?
We charge a flat fee for delivery per order: GBP 20.

Is my credit card charged immediately?
At the moment you enter our payment interface we will ask your credit card company/bank for authorisation of the amount. This means we have reserved the amount. After 5 days, if the order is confirmed we will charge the amount. This all means you must have enough credit on your card at the moment of ordering.

What types of payment do you accept?
We accept payment by credit card, Paypal, Maestro and bank transfer.

Why do you charge a handling fee?
In order to cover our cost and to be able to offer you great service we need to apply a small percentage to the ticket price.

Why is there a difference in the face value of the ticket and what I paid for it?
Depending on the source we buy the tickets from there is always a margin included. This margin normally covers handling, shipping and profit margins of third parties. We therefore need to incorporate those in the net price we charge you. The cost we make is covered by the handling fee.

What is the age limit for a child ticket?
The age limit is 15 years old.

Why is my name not stated on the ticket?
Grandstand tickets are numbered, but not in the name of the end user. Because of the limited allocation that was granted to us by the circuit, we were forced to rely on other ticket sources. Ms. Teresa Krelle (Profile Hospitality Ltd.), an independent reseller for Formula 1 tickets, was our lender in last resort for some grandstands at Silverstone. Please trust that your ticket will provide you with access to the grandstand that is mentioned on the ticket, regardless on the name that is now stated on the ticket.


My ticket states 'roving seat on Friday and Saturday'. What does this mean?
For most races, the grandstand seat is definite only on race day. A roving seat is a seat within the grandstand but on a first come, first served basis.


Do you have questions that you could not find an answer for, please feel free to contact us.